Are you new to Hampshire and Isle of Wight Healthcare Trust? Welcome!
We are glad that you have chosen to join us.
Finding your feet in a new organisation can be tricky... we understand, as we were all new once! So we have put together these online induction resources, highlighting some key information about working in the Trust, to get you started.
The resources on this page supplement the information in the Welcome pack - an induction guide for new staff which you will have been sent on confirmation of your role and can also be accessed by clicking on the image below.
This page also supplements the information given in the Trust Welcome session, which you should attend, ideally, in your first week. You should have received information about, and a link to, your session when you received your contract from the recruitment team. These 2-hour, virtual sessions are held at 10am on alternate Mondays and can also be accessed by clicking the link below.
JOIN the Trust Welcome session
If you didn't receive an invitation to a Trust Welcome session or were unable to attend the one you were allocated, please attend the next scheduled session. You can find the dates here.
Feel free to explore this resource page and information, as much and as often as you like. We recommend coming back and investigating new areas as you settle in and want to know more.
Further down this page, you will find resources to support both new starters and managers/supervisors with completing your Local Induction within your first three months.
At the bottom of the page, you will find development pathways that are tailored for a number of different roles – click on the role that applies to you.
If you require additional support in the workplace, check out EDNA (Employee Disability and Neurodivergent Advice Service).
For help to access training, please use the details on the right to contact your Legacy Trust's Learning and Development team who can signpost you to support.
We wish you well and hope you enjoy your journey with Hampshire and Isle of Wight Healthcare NHS Foundation Trust.
Click here to access the Trust Welcome session slides and notes in a pdf.
Click here if you would like to access the Trust Welcome slides and notes in PowerPoint, where you can amend how the slides are presented to meet your needs.
New Starters – Welcome to Learning Education and Development (drop in session)
10:00 – 10:30, 2nd Tuesday each month
Click here to join the meeting
To return to this induction resources page after clicking on one of the links below, please use the back button on your browser (top left of your screen). If you would prefer the link to open in a new tab, please right click on the link and select that option.
Find out about how the board and divisions are structured in Hampshire and Isle of Wight Healthcare NHS Foundation Trust.
Discover how the Trust is led by the Board and held to account by governors
Find out about our divisional structure and establish where you fit in
To find out about our Trust values click the link here and explore how you can live our values each day.
We are a friendly and approachable team, who are here to support and advise you on how to manage complaints and patient feedback effectively within your services.
Every service within Hampshire and Isle of Wight Healthcare is responsible for leading on the feedback they receive and for taking ownership of the concerns that are raised. This involves having timely conversations with people so there is good engagement, looking into the issues that have been reported and working together to reach a suitable resolution.
We recognise how important it is that staff are given the tools they need to be able to confidently address any concerns that are raised by patients, service users, carers and relatives. We will guide you on how to manage your feedback, to ensure you do this in line with the complaint regulations and guidance.
For more information, or any of our leaflets regarding complaints, please go to the Experience and engagement page and scroll down to the Complaints section.
The Care Quality Commission (CQC) is the national regulator of health and care services.
Find out more about CQC and the questions they ask during an inspection.
Find out about the Trust's commitment to championing diversity and inclusion
To find out about Reasonable adjustments for our staff scroll down the page and click on the accordion 'Reasonable Adjustments'
In the Neurodiversity induction, find out about neurodivergence and how to support neurodivergence in the workplace including recruitment, improving your understanding and creating and maintaining enabling environments
Key Contacts - Legacy Southern Health - Downloadable PDF
Key Contacts - Legacy Solent - Downloadable PDF
Legacy Southern Health
| Department | Telephone | Email address |
|
HR contact Centre The first point of contact for all HR related queries you may have (Smartcards, eRostering, contracts, ID badges etc) |
023 8047 5160 | hrcontactcentre |
|
Payroll Services The first point of contact for any pay related queries you might have |
01722 366 262 | sft. |
| Media and Communications Team | communications |
|
| IT service desk | 0300 123 9977 | Home/ IT support Portal |
| Learning Education and Development - (LEAD) training | 023 8231 1600 | lead. |
| IT Training | 023 8231 1297 | icttraining |
|
NHS Professionals Lines open 24 hours a day, 7 days a week |
0333 014 3676 | shft |
| Pension Services |
Ext 5782 |
sft. |
Legacy Solent
| Department | Telephone | Email address |
|
People Services (HR) Recruitment, Pay Queries, Amendments to Contracts and HR Administration |
0300 123 3916 | peopleserviceshub |
|
Health Roster Team Annual leave calculations, roster queries and administration, expenses |
0300 123 3916 | peopleserviceshub |
| Media and communications team | communications |
|
| IT service desk | 0333 188 2850 | Service Now Portal |
|
Learning and Development Learning Management System (LMS), Core Training and L&D support |
0300 123 3916 | learninganddevelopment |
|
Bank Service Bank recruitment, training, payment for bank shifts, bank travel expenses and ending bank agreements |
0300 123 3798 | bss |
|
Pension Services Please ask for Solent payroll/ pensions |
sft. |
Integrated Care Systems
Our role in the Hampshire and Isle of Wight health and care system
When you get to this page, please scroll down to the blue accordion called 'Our role in Hampshire and Isle of Wight health and care system'.
What are the key organisations that make up the NHS? And how can they collaborate with partners in the health and care system to deliver joined-up care? Watch this King's Fund video to find out.
To access information about training on IT and IT systems, go to the Digital Services & Support pages.
You will need to click on the Legacy Trust that your team belongs to. If you are unsure about which one applies to you, please ask you manager/supervisor.
Find out about the wide and varied range of training and development opportunities available to you through Learning, Education and Development (LEAD) and MyLearning.
Our Library service supports staff who are studying and/ or are keen to develop in their role. The service is also a vital link in providing access to the evidence needed for evidence based practice and can also provide wellbeing support in the form of helpful literature and space to study or relax.
Find out about the leadership, self & team development opportunities available to support you through each stage of your career, including: leadership development, management development, self development, team development and specialist support.
Appraisals - We also provide a range of resources and guidance to support you during the appraisal process, including paperwork, posters and how to get the most out of your appraisal.
The Health and Wellbeing of our staff is a top priority.
| Armed Forces | Hampshire and Isle of Wight Healthcare is very proud to support our local Armed Forces community of those serving, who have served, their families, Reservists and Cadet volunteers. To find support and resources to help you play your part when caring for patients or about our staff Armed Forces Family Network and how to join, visit our Armed Forces page |
| Bank and temporary staff | Please visit our Bank and temporary staff page to find out more about how you can work additional hours. |
| Counter Fraud | The NHS is vulnerable to over £1 billion worth of fraud each year. When the NHS loses money to fraud, we all bear the cost. Find out more about NHS fraud and what you can do about it on our Counter Fraud page. |
| Emergency Preparedness, Resilience and Response | The NHS needs to plan for, and respond to, a wide range of incidents and emergencies that could affect health or patient care. Find out about your role and the resources available on our Emergency Preparedness, Resilience and Response page including adverse weather emergency planning |
| Experience and Engagement | Scroll down the Experience and Engagement page to find out information on carers, volunteering, peer support and general user involvement |
| Feedback from those using our services | To gain feedback from those using our services or those important to them visit our feedback page |
| Information Governance |
It is very important that you understand what your responsibilities are in respect of Information Governance, Data Protection and Information Security. The recording of accurate data in regards to our patients and activities is essential in ensuring the continuity of appropriate care and is everyone’s responsibility. Data entered into our electronic patient record systems may be shared with other local healthcare providers and is collated and submitted to national NHS bodies for the evaluation and planning of care. Training, which is mandatory for all new starters, is available via your training account. You can also visit our Information Governance and Assurance Team to learn about the IG and data security support we can offer you. |
| NHS Acronyms | NHS acronyms - get explanations here. |
| Pay, milage and expenses | Find out about Pay, mileage and expenses - everything you need to know about pay scales (agenda for change), pay awards, salary over payments and salary under payments and how to claim expenses and mileage. |
| Policies and procedures | Find out about our policies and procedures. |
| Quality improvement |
At Hampshire and Isle of Wight Healthcare, we are constantly working to improve our services. Quality Improvement empowers our staff, patients and carers - and helps us develop a culture of continuous learning and improvement. As a new member of staff you are uniquely placed to see what improvement can be made. Discover how you can contribute to Quality Improvement (legacy Southern/IOW colleagues) and Quality Improvement (legacy Solent colleagues). |
| Reward and recognition | As a Trust, it is important for us to recognise, reward and show appreciation for all that our staff do. Visit our reward and recognition page to find out more. |
| Risk Management | Find out more about risk management and our Trust's risk register. |
Local Induction Resources
Access resources that are designed to support both you, the new starter, and your manager/supervisor to complete your local induction.
These documents are designed to support both you and your manager/supervisor as you complete your local induction.
Please download the Local Induction Checklist and go through each item with your manager/supervisor. You should feel free to ask as many questions as you like during this time and then date each section once you have completed it. There is space for you and your manager/supervisor to sign and date once everything on your local induction has been completed.
The New Starter Progress Review document allows you and your manager/supervisor to review your progress after the first week, first month and after three months, identifying what things have gone well and opportunities for improvement. It also allows priorities and objectives to be set at each stage.
NB: These resources are provided as Word documents to allow you to add as much information as is required, and for you to amend the resources to suit your local needs.
To help you as a manager/supervisor to become familiar with the process and resources available to you to deliver a best practice induction for all our new staff, we are running a series of drop-in sessions where we will be showcasing the induction process and resources. For a list of dates and a link to the sessions please click Dates for drop-in sessions - induction - demo for managers
To help you as a manager to deliver a best practice induction there are two main resources.
The Manager/supervisor guide to induction for new starters outlines what you need to do to support your new starter during their induction period and contains links to the main activities they need to access and resources for you to use.
The Manager/supervisor pack - induction resources contains all the resources that you will need in one handy pack, which you can use digitally or print out.
The resources in the manager's pack can be downloaded individually here.
| Best practice induction criteria | This resource identifies twelve criteria for a best practice induction that, if achieved, will ensure your new starter receives the best possible start at Hampshire and Isle of Wight Healthcare. New staff will be invited to share, with Learning and Development, their induction experience against these criteria at the end of their induction period. |
| New starter induction - manager responsibilities | This resource outlines what needs to happen, when and who is involved to ensure that you deliver a best practice induction with your new starter. |
| Manager - Preparation for New Starter | This is a checklist of actions you need to take once the new starter has been recruited or you confirm a start date, in order to ensure that all preparations have been made for them before Day 1. |
| Local induction checklist | This checklist will guide you to cover all the elements that will help your new starter to settle into their new role and place of work. Once the local induction is complete, you and your new starter should sign the checklist and file it locally. |
| New Starter Progress Review | This document allows you to review your new starter's progress after the first week, first month and after three months, identifying what things have gone well and opportunities for improvement. It also allows priorities and objectives to be set at each stage. |
| Temporary Staff Local Induction Checklist | It is essential that all temporary staff (i.e. locums, doctors in training, honorary contract, student nurses, bank/agency staff) complete this with the appropriate supervisor before commencing work in a ward/unit/office for the first time. This form should be held on file for 12 months following the last day or shift they work for the Trust. (Legacy Southern Health - There is a separate but similar checklist for temporary workers who are working for NHS Professionals (NHSP)). |
NB: These resources are provided as Word documents to allow you to add as much information as is required, and for you to amend the resources to suit your local needs.
Development Pathways
Explore your role below to see what development opportunities and next steps are available to you
Are you a new Health Care Support Worker (HCSW) who is involved in direct patient care? If so, you will be invited by HR to a 5-day Healthcare Support Worker Induction.
Please email The Vocational Centre if you haven't received an invite.
Find out all about our 12-month Preceptorship programme.
This is a programme that you need to attend.
Our Academy of Clinical Excellence focuses on your professional educational needs and career journey, so you have the skills you need for the career you want.
Our Clinical Learning Hub helps you to identify resources relevant to you.
Please visit the Apprentices, T-Levels and work experience page - where you will find more information about staff pathways. These pathways feature high-quality training and work-based learning opportunities to equip you with the skills that will last you a lifetime.
Visit our student placements page to find resources to support you on placement. You'll be invited to attend a student induction (contact LET if you've not received an invite).
Find out about medical education in the Trust including undergraduate medical education, the postgraduate centre, Centre for Professional Development, New Consultants Development Programme and more.
Please visit the Postgraduate Centre - where we support the education of doctors in training and all our staff grade doctors working in the Trust.
Scroll down the Learning, Education and Development page to the 2nd green accordion 'Information for our international nurses' to find out more about training pathways and how to access support.
There are opportunities for all staff to develop their Leadership and Management Skills. Find out more from our People Development team.